Information for professionals

Our Supported Living Pathways

Our services are tailored to an individual’s needs. It’s how we can most effectively encourage and empower individuals while providing all the support they need. Every individual’s journey is underpinned by a comprehensive Support and Goal plan that they play an active role in defining.

We provide three levels of support for people with mild-moderate or severe learning disabilities, autism or both.

Supported Living:

For individuals that have some level of independence but need support and occasional one-to-one intervention, 24 hours a day

Supported Living Plus:

For individuals needing a high level of support, including several hours of one-to-one intervention every day

Supported Living Extra Plus:

Enabling individuals to take control of their lives, build strong relationships and receive appropriate continuing care is essential from our perspective. It’s why on admission every individual receives a Service User Guide that includes the names of key staff, their allocated key worker and information about the wider community.

And taking an active role in their own lives even extends to contracted employment opportunities with Magic Life if a return to work is part of their plan and will contribute to a successful outcome. It’s part of our ethos of developing relationships between individuals, their families and those who support them.

Our Referral Process

Following a referral, every client undergoes a person-centred assessment within 24-48 hours. Once complete and we are satisfied with the compatibility is met, a proposal/costing is submitted to the placing authority for approval prior to placement. A comprehensive assessment is carried out for both full-time residents and those seeking respite care.

Transitioning to Supported Living

We take great care to ensure individuals transitioning into adulthood follow a bespoke support and goal plan to achieve sustainable outcomes. We focus on inclusion to reduce the risk of social isolation, which includes education and social interactions within a range of activities, as well as encouraging individuals to look for work.

Each individual benefits from a nominated key support worker to further strengthen an important one-to-one relationship. We also develop a detailed ‘All about Me’ profile with families and external professionals, alongside a ‘Hospital Passport.’

It’s the kind of 360 degree care we find helps establish a trusting relationship and provides essential continuity of support.

Quality Assurance

To ensure high standards of care, every service user provides feedback to inform our Annual Quality Assurance audit. It helps us understand what we’re doing well and what can be improved. If action is needed, we’ll take it and feedback the outcome to relevant people. If we’re doing something well, we can celebrate good practice!

As well as being visited for two days every six weeks by an external auditor, we also carry out monthly audits of:

Medication

Support and Goal plans

Risk Assessments

Health & Safety

Rapid Improvement Supported Living UK is regulated by the Care quality Commission (CQC).

Staffing

The wider Senior Management team includes Counsellors/CPN, Psychotherapist, Physiotherapist and OTs.

Individual projects are managed by a Project Manager, Senior Support Workers and Support Workers.

Every member of staff:

Has undergone a rigorous interview process

Completed a robust induction programme

Has enhanced DBS clearance

Is trained to a high standard

Receives ongoing training and support

Has or is working towards the Care Certificate

Undergoes three-monthly supervisions and Annual Appraisals

Staffing at our projects

We know how critical staffing levels are. It’s why we ensure that every one of our projects has the right amount of staff with the right skills.